Terms and Conditions

Introduction

The website https: //www.cacolors.gr is an online commercial store selling products and services via the Internet created and operated by the COMPANY under the name DELDIMOU ANASTASIA, based in Athens, on EVANGELISTRIAS 22 inside Stoa with Tax Identification Number 102954629 and Tax Office: A ‘Athens, with electronic contact address info@cacolors.gr and telephone line of the online store: 210 32 29 286 (below referred as company)

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through its pages, of this online store.

Information provided & Products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and a- undertakes in case of change of these data, to inform the customers in time about the non-availability in which case there is no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In no case is the COMPANY liable or criminally liable for any damage (positive, specific or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that any visitor to the online store or a third party for a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or and from any unauthorized interventions of third parties in products and / or services and / or information available through it.

Intellectual property rights

The name, the distinctive title, the mark, the images, the graphics, the distinctive features, the texts and everything else contained in the cacolors.gr website are protected intellectual and industrial property of the Company.

User Responsibility

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. It is obliged not to use the online store for: 1. sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or any third party or offends the Confidentiality or confidentiality of information of any person 2. Sending, publishing, sending by e-mail or otherwise transmitting any content that offends users’ morals, social values, minority, etc. 3. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by a confidentiality agreement), third-party rights of any kind; or the operation of any computer software or hardware, 6. Intentional or unintentional infringement applicable law or regulations 7. Harassing third parties in any way 8. Collecting or storing personal data about other users.

Privacy

The COMPANY, created this website with the sole purpose of serving their customers. The cacolors.gr website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us. The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain sectors, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPX). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the cacolors.gr website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, mailing address, e-mail address and telephone number, or a unique device identification number.

Generally

The information provided voluntarily by the users of the mentioned website, is used by cacolors.gr, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute their orders. The information collected by cacolors.gr through the website aims to measure the number of visitors, to determine the requirements of customers for more products and to facilitate transactions with the company. Cacolors.gr does not distribute to any other organization or partner that is not connected to cacolors.gr the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

Gathering information

Cacolors.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to info@cacolors.gr. Use of Information. Cacolors.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order by cacolors.gr. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. Cacolors.gr makes use of the information you give us during the electronic sending of our form, in order to contact you regarding (1) the delivery of the order at your place, (2) for confirmation and identification of the customer in any necessary cases, (3) for new or alternative products. You have the opportunity to choose whether or not you want to receive such communications from cacolors.gr by sending your request via e-mail to the email address info@cacolors.gr

Use of personal data

We will use your personal information for the purposes described above. We do not collect or process more or any other type of personal data than is necessary to fulfill the intended purpose. We will only use personal data in accordance with the terms of this privacy policy, unless you have specifically provided your consent to another use of your personal data. If we intend to use your personal data which we process with your consent, for purposes other than those disclosed in this consent, we will notify you in advance and, in cases where the processing is done with your consent, we will use your personal data for a different purpose only with your permission. Use of Customer Data for Advertising Purposes: In order to continually improve and enhance our services, we may send you marketing emails related to our business, which may be of interest to you. You can also unsubscribe at any time.

Cookies

Cacolors.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as cacolors.gr to operate smoothly and without technical anomalies, to identify frequent users, to facilitate access on it, and to collect data to improve the content of the website. Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you advertising & educational content related to your interests and needs.

Cookies are divided into the following categories:

Necessary Cookies: They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of the eshop is immediately affected, your personal browsing experience is limited and basic e-commerce functions are under-operated.

Functionality cookies: These cookies remember your preferences when you browse our website, so that we can suggest the right products based on your needs, thus helping you find much easier what you are looking for.

Performance cookies: Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, inform us if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the operation of cacolors.gr.

Advertising Cookies: These cookies are used to provide ads related to you and your interests. They are also used to send ads or offers that best meet your needs, thus reducing unwanted and unsolicited advertising messages. They also help us measure the effectiveness of our advertising campaigns.

Cookies Analytics: They are a subset of the Cookies functionality and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.

Secure Transactions

All transactions carried out by cacolors.gr use the SSL protocol. An SSL connection ensures the encryption of all information sent between our client and our server, protecting personal data from any Internet interference. Additionally, all information sent over a secure SSL connection is protected by a tampering mechanism – which automatically checks if the data has been modified during transfer. The result is that users send personal data such as credit card information to cacolors.gr with the assurance that SSL will keep it private and confidential.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns.

Right to withdraw consent: Where the processing of personal data is based on your consent, you may withdraw this consent at any time.

Right of correction: You can ask us to correct the personal data that concerns you.

Right of access: You may request information about the personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose they are used, from where they were collected, if not by you directly, and to whom they have been notified, as the case may be

Right to delete: You can ask us to delete your personal data where – personal data are no longer necessary in relation to the purposes for which they were collected or processed – you have the right to object to further processing of your personal data and you exercise this right – processing is based on your consent, withdraw your consent and there is no other legal basis for processing – your personal data has been processed illegally unless processing is necessary – to comply with a legal obligation , which requires elaboration by us – in particular for legal obligations – to support, exercise or defend legal claims.

Right of objection: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case we will not process your personal data anymore, unless we can prove compelling legal reasons and overriding interest in processing or supporting, exercising or defending legal claims. If you object to processing, please specify whether you wish to delete your personal data or restrict processing by us.

Right to file a complaint: In the event of a suspected breach of applicable privacy law, you can file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred.

Please note:

Time period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.

Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under the law. If we deny your request for access, we will inform you of the reason for this denial.

Non-identification: In some cases, we may not be able to retrieve your personal information because of the identifiers you provide in your application. Two examples of personal data that we cannot search for when providing your name and email address are: – data collected through browser cookies, – data collected by social networking sites if you have posted a comment below one nickname not known to us.

In such cases, where we cannot identify you as the data subject, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows us to identify you. 

Exercise of your legal rights: In order to exercise your legal rights, please contact us in writing, via e-mail at info@cacolors.gr.

Protecting your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions.

In addition, we will not delete all of your personal information if you have asked us not to contact you in the future. For this purpose, the Company maintains files that contain information about individuals who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.

Please address your questions regarding data protection and any requests for exercising your legal rights to info@cacolors.gr

Return Policy

The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.

In order to highlight the benefits of using the internet in our daily markets, we list the terms and conditions for the return of defective or non-defective products.

Withdrawal & Product Returns

If you want to return the product you received because it is defective, wrong or if you just changed your mind you can submit a return request easily and quickly to the email info@cacolors.gr

Withdrawal

You have the right to return the products you buy through the Cart of cacolors.gr within 9 days from the date of receipt.

Delivery of incorrect or incomplete product

In case the product we sent you is different from the one you ordered, or if any part or accessory is missing, you can return it.

Products that have been damaged during transport

In case of receipt of a product damaged during transport, you can refuse its receipt to the transport company and contact us at info@cacolors.gr to immediately compensate or send a new product.

For more information we are always at your disposal either by phone at 210 32 29 286, or by e-mail at info@cacolors.gr